Under maintenance we provide both Preventive and Remedial Maintenance to our customers. As our main customer TM Berhad, can vouched for our services rendered to them in various projects including our IP DSLAM and Metro Ethernet project currently provided. Our Remedial maintenance varies from contract that we have committed to our customers.

In general our response time to TM Berhad is within 2 hours for Peninsular support and 4 hours for Sabah & Sarawak. Under Remedial Maintenance upon issuance or AR (Assistance Request) from our customer, our call centre will logged the request and immediately will assigned our trained staff to located via NMS, or directly resolving the maintenance issues. If it is related to hardware failure, our O&M( Operation and Maintenance) staff at the respective locations, will be sent to rectify and restore the faulty equipments.

Periodically we are also required to perform Preventive Maintenance to our customers, these includes both to TM Berhad, Ministry of Education and RTM. The maintenance contract to date amounts to about RM20 million spread over 3 to 5 years depending on the Term & Condition of the various Agreement received.